This certificate is designed to develop the skills necessary for an individual entering the service industry.

Upon completion of this program, graduates will be able to:

• Utilize Microsoft Office which includes Word, Excel, Power Point and Access;
• Explain laws that apply to the business environment;
• Identify key Marketing techniques for functional marketing campaigns;
• Develop sales skills for the retail environment;
• Utilize proper service techniques to effectively work with customers;
• Identify elementary business psychology, behavior characteristics, and personality traits;
• Develop key business communication skills.

The program course requirements are presented in sequence. Part-time students and others who cannot follow this sequence should check course descriptions in the Catalog to determine prerequisites and, in addition, should consult their academic advisor regarding the order in which they take classes.