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Certificate Customer Relations

C. Fundamentals of Business

Plan for your Future
The program course requirements are presented in sequence. Part-time students and others who cannot follow this sequence should check course descriptions in the catalog to determine prerequisites and should consult their academic advisor regarding the order in which they take classes.

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  • Certificate
    Customer Relations

    This certificate program is designed to develop the skills necessary for an individual entering the service industry. Upon completion of this program, students will have the interpersonal skills necessary for sales and customer service associates in a retail or business setting. They will also have proficient computer skills and key business communication skills to make them candidates for future promotion. This certificate is considered a pathway in the business curriculum to a Small Business Management AAS degree. Classes taken in this certificate will transfer to a two year degree or higher.
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    Program Guide

    C. Customer Relations Gainful Employment Disclosure

    You May Also be Interested In:

    A.A. General Studies A.S. General Studies A.S. Business C. Fundamentals of Business C. Accounting

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    Required Core - 26 Total Credits

    First Year - Fall Semester     (12) Credits
    Intro to Computers  (3)
    Business Math  (3)
    Sales, Merchandising, & Retailing  (3)
    Marketing  (3)
    First Year - Spring Semester     (14) Credits
    Communicating in a Dynamic Workplace  (2)
    Accounting Procedures I  (3)
    Customer Service Management  (3)
    Intro to Business Writing  (3)
    WRIT Written Communications Core Requirement  (3)
    Interpersonal Communications  (3)