C. Customer Relations - Miles Community College

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The program course requirements are presented in sequence. Part-time students and others who cannot follow this sequence should check course descriptions in the catalog to determine prerequisites and should consult their academic advisor regarding the order in which they take classes.

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5,767
Jobs (2016)
Nation:-33%

-0.4%
%Change (2016-2017)
Nation:+0.9%

$14.43/hr
Median Earnings (2016)
Nation:$15.53/hr

Data obtained from EMSI
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Certificate
Customer Relations

This certificate program is designed to develop the skills necessary for an individual entering the service industry. Upon completion of this program, students will have the interpersonal skills necessary for sales and customer service associates in a retail or business setting. They will also have proficient computer skills and key business communication skills to make them candidates for future promotion. This certificate is considered a pathway in the business curriculum to a Small Business Management AAS degree. Classes taken in this certificate will transfer to a two year degree or higher.

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Program Guide

C. Customer Relations Gainful Employment Disclosure

You May Also be Interested In:

A.A. General Studies A.S. General Studies A.S. Business C. Fundamentals of Business C. Accounting

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Required Core - 26 Total Credits

First Year - Fall Semester (12) Credits
CAPP 120 CAPP 120 - Introduction to Computers This course emphasizes the practical aspects of today's computing environment. Instruction includes the basic computer architecture and operation, hardware, operating systems, network communication, ethical issues associated with computers, and aspects of integrated software with an emphasis on business applications. Co-requisite: CAPP 120A Introduction to Computer Applications.	Intro to Computers (3)
M 108 M 108 - Business Mathematics This course is a study of math and terminology used by business and industry. The course will begin with a review of the fundamental principles of arithmetic and percentages. Payroll, bank records, interest, notes, discounts, markup, inventory, depreciation, and stocks and bonds will be covered. This course does not fulfill General Education requirements for the AA/AS degree. Prerequisite: appropriate placement score or concurrent enrollment in NC 021 Supplemental Instruction/Academic Support for Mathematics. For those in NC 021, attendance and participation in NC 021 will be reported to your M 108 instructor for consideration in your M 108 grade.	Business Math (3)
BMKT 210 BMKT 210 - Sales, Merchandising, & Retailing This course covers the fundamental principles and practices of strategic retail management. Traditional and non-traditional retailing, store location, managing a retail business including merchandise management and relationship retailing are the focus of this course.	Sales, Merchandising, & Retailing (3)
BMKT 225 BMKT 225 - Marketing This course covers the fundamental principles of marketing including the marketing mix, target markets, consumer behavior, marketing research and marketing plans.	Marketing (3)

First Year - Spring Semester (15) Credits
COMX 106 COMX 106 - Communicating in a Dynamic Workplace Students will study human behavior and personality, self-management, self-development, and elementary business psychology. Classroom focus is on career planning and job search: students will develop skills to prepare resumes, cover letters, and other communications involved in obtaining a job. This class is a requirement for the Professional-Technical programs.	Communicating in a Dynamic Workplace (2)
ACTG 101 ACTG 101 - Accounting Procedures I This course provides fundamental instruction on financial record keeping and basic bookkeeping methods. Topics include implementing the basic accounting equation; using T accounts; preparing and posting journal entries, reversing entries, and closing entries; payroll reporting; compiling income statements, balance sheets, and statements of owner's equity. This course satisfies a core requirement for the AAS degree in Auto Mechanics or Building Technology. In addition, it is an excellent class to prepare students for the Principles of Accounting series.	Accounting Procedures I (3)
BMGT 245 BMGT 245 - Customer Service Management This course is an overview of proven principles that create customer satisfaction and loyalty. Covered topics include customer relationship management, complaint handling, service design and delivery, and quality issues.	Customer Service Management (3)
WRIT 122 WRIT 122 - Intro to Business Writing This course is designed to teach students how to write better routine business correspondence. The basic concepts of letter, memo, and report writing are taught. Emphasis is on composing at the keyboard, given different office situations and following oral and written instruction. While grounded in solid business communication fundamentals, this course takes a strong workplace activity orientation, which helps students connect what they learn to what they do or will do on the job. Grammar and punctuation will be reviewed and emphasis on business usage. Pre-requisite: WRIT 095 Developmental Writing or a score of 70 or higher on the Compass Placement test.	Intro to Business Writing (3)
	or
WRIT	Written Communications Core Requirement (3)
COMX 115 COMX 115 - Interpersonal Communications The objectives of this introductory-level course are to help students develop an understanding of the fundamentals of interpersonal communication theory and to learn useful skills that will enable them to be more effective in establishing healthy interpersonal relationships in their personal lives and professions.	Interpersonal Communications (3)

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Certificate Customer Relations

Required Core - 26 Total Credits