Certificate Computer Maintenance - Miles Community College

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The program course requirements are presented insequence. Part-time students and others who cannot follow this sequence should check course descriptions in the catalog to determine prerequisites and should consult their academic advisor regarding the order in which they take classes.

Certificate
Computer Maintenance
Assistant

This one-year certificate program is designed to provide students with skills for employment in entry-level help desk support positions.

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Program Guide

C. Computer Maintenance Assistant Gainful Employment Disclosure

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Required Core - 27 Total Credits

First Year - Fall Semester (13) Credits
CAPP 120 CAPP 120 - Introduction to Computers This course emphasizes the practical aspects of today's computing environment. Instruction includes the basic computer architecture and operation, hardware, operating systems, network communication, ethical issues associated with computers, and aspects of integrated software with an emphasis on business applications. Co-requisite: CAPP 120A Introduction to Computer Applications.	Intro to Computers (3)
M 108 M 108 - Business Mathematics This course is a study of math and terminology used by business and industry. The course will begin with a review of the fundamental principles of arithmetic and percentages. Payroll, bank records, interest, notes, discounts, markup, inventory, depreciation, and stocks and bonds will be covered. This course does not fulfill General Education requirements for the AA/AS degree. Prerequisite: appropriate placement score or concurrent enrollment in NC 021 Supplemental Instruction/Academic Support for Mathematics. For those in NC 021, attendance and participation in NC 021 will be reported to your M 108 instructor for consideration in your M 108 grade.	Business Math (3)
ITS 280 ITS 280 - Computer Repair & Maintenance The primary purpose of this course is to prepare students to troubleshoot and repair microcomputer systems. This goal is achieved through a three-part effort: (1) theory presentation with regular assessment; (2) hands-on operation and exploration in lab experiments; and (3) troubleshooting applications in the lab. Hands-on training includes, but not limited to, servicing microcomputers and portable devices, identification, installation, and configuration of microprocessors, memory, system boards, power supplies and disk drives. The emphasis of this course is both the hardware and operating systems for the current CompTia A+ Certification test/s. held a Pearson VUE testing site. Which can be found at http://www8.pearsonvue.com/.	Computer Repair & Maintenance (4)
CSCI 107 CSCI 107 - Joy and Beauty of Computing This course examines the computing field and how it impacts the human condition. The instructor introduces exciting ideas and influential people. The course provides a gentle introduction to computational thinking using the Python programming language.	Joy and Beauty of Computing (3)

First Year - Spring Semester (14) Credits
CAPP 151 CAPP 151 - MS Office This is an intermediate-level course using the Windows Vista operating system and an integrated software package with emphasis on the business environment. The approach is a hands-on experience creating more complex documents, spreadsheets, databases, presentations, publications, web pages, and pictures. Prerequisite: CAPP 120/120A Introduction to Computers & Applications.	MS Office (3)
ITS 165 ITS 165 - OS Commands and Scripts This course examines the role of operating system software and various user interfaces including the use of virtual machines. The curriculum focuses on using both a command line interface and a graphical user interface for system management tasks, installation, maintenance, troubleshooting, and disaster recovery.	OS Commands and Scripts (3)
GDSN 145 GDSN 145 - Introduction to Web Design This course provides fundamental instruction on creating, editing, and enhancing Internet web sites. Students will gain hands-on experience that includes internet navigation and communication, web page creation using basic HTML/XHTML code and Adobe Dreamweaver, publishing web pages to the World Wide Web, and web site management and maintenance. Prerequisite: CAPP120—Introduction to Computers.	Introduction to Web Design (3)
WRIT 122 WRIT 122 - Intro to Business Writing This course is designed to teach students how to write better routine business correspondence. The basic concepts of letter, memo, and report writing are taught. Emphasis is on composing at the keyboard, given different office situations and following oral and written instruction. While grounded in solid business communication fundamentals, this course takes a strong workplace activity orientation, which helps students connect what they learn to what they do or will do on the job. Grammar and punctuation will be reviewed and emphasis on business usage. Pre-requisite: WRIT 095 Developmental Writing or a score of 70 or higher on the Compass Placement test.	Intro to Business Writing (3)
	or
WRIT	Written Communications Core Requirement (3)
COMX 106 COMX 106 - Communicating in a Dynamic Workplace Students will study human behavior and personality, self-management, self-development, and elementary business psychology. Classroom focus is on career planning and job search: students will develop skills to prepare resumes, cover letters, and other communications involved in obtaining a job. This class is a requirement for the Professional-Technical programs.	Communicating in a Dynamic Workplace (2)

Upon completion of this program
students will will be able to:

Install, upgrade, and configure software and hardware;

Assist with business applications and basic web page design;

Provide preventive maintenance, component installations, and repair services;

Troubleshoot hardware and software problems;

Understand ethical responsibilities linked to software licensing and maintenance issues.