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Program Guide

C. Customer Relations

C. Customer Relations

Why Customer Relations?

This certificate program is designed to develop the skills necessary for an individual entering the service industry. Upon completion of this program, students will have the interpersonal skills necessary for sales and customer service associates in a retail or business setting. They will also have proficient computer skills and key business communication skills to make them candidates for future promotion. This certificate is considered a pathway in the business curriculum to a Small Business Management AAS degree. Classes taken in this certificate will transfer to a two year degree or higher. Students should consult the catalog of the institution to which they expect to transfer and select appropriate courses in consultation with their advisor.

Upon completion of this program students will be able to:

  • have the interpersonal skills necessary for sales and customer service associates in a retail or business setting;
  • have proficient computer skills and key business communication skills to make them candidates for future promotion.

You May Also be Interested In:

A.S. BusinessC. Sales & MarketingC. Fundamentals of Business



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Required Core - 26 Total Credits

  First Year - Fall Semester     12 Credits Credits
Introduction to Computers1
Introduction to Computer Applications2
Business Mathematics3
Sales, Merchandising, & Retailing3
Marketing3
  First Year - Spring Semester     14 Credits Credits
Communicating in a Dynamic Workplace2
Accounting Procedures3
Customer Service Management3
Intro to Business Writing3
OR
WRITWritten Communications Core Requirement(3)
Interpersonal Communication3

Please refer to the the Current Catalog for specific program details.